1. Cancellations - Clients can cancel an appointment up to 48hrs directly over the phone during opening hours or via email outside of office hours.
Cancellations within the 48hr time frame shall be charged the full value of the treatment if a promotional offer was used for the booking. Vouchers sold directly from the salon will be also charged at 100%.
2. Fees and Payment - We offer a credit note or gift card to the value of all refund requests, This is non negotiable on a case by case basis.
3. Eligibility for Treatment - Minors under the age of 16 must have parental consent before they can have their hair dyed.
4. Salon Rules - No pets are allowed on the premises, Children must be supervised at all times. Management reserves the right to refuse admission or entry.
5. Gift Vouchers - Gift Vouchers purchased directly from the shop are non refundable, Treatment cards cannot be used to purchase products and vise versa.
6. Consultation Forms - A consultation is combined and classed as a waiver form acknowledging the treatment and any allergies in advance
7. Promotions - You may not use any promotional offers in conjunction with any other offers. One offer applies per customer.